The Great Chatbot Debate: Do Consumers Really Want Them?
Do consumers really want you to have a chatbot? See the results here.
June 16, 2022 Read more
Live Chat
HiredSupport Blog
Learn more about customer support outsourcing with our detailed guides and reports.
September 26, 2025
Nearshore vs Offshore Outsourcing: Which Outsourcing Model To Choose?
Today, outsourcing has become an essential approach for cutting costs. Recent research shows nearly 60% of companies outsource at least one service to save money. But here’s the problem: picking…
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Blog Posts
Guides
Customer Neglect: How Businesses Lose Out by Ignoring Customers
In plain words, when a customer is actively ignored by people who work at the business they’re trying…
June 16, 2022 Read more
Live Chat
The Impact of Live Chat on Conversion Ratios
Customer service agents are turning to live chat to make their companies more efficient, streamline their support teams,…
June 16, 2022 Read more
Uncategorized
The Top 5 Things You Need to Know About CX
Businesses are always looking to improve their customer experience (CX) to get more leads and keep customers coming…
June 16, 2022 Read more
Live Chat
5 Ways to Maximize Success Through Live Chat KPIs
Learn 5 ways to maximize success through live chat KPIs.
May 8, 2022 Read more
Uncategorized
How to Streamline Your Customer Service Workflow
Streamlining Your Customer Service Workflow Customer service has gotten some pretty bad press in recent years due to…
May 8, 2022 Read more
Live Chat
How to Outsource Live Chat Operators for Maximum Productivity
Maximizing Live Chat Operators’ Productivity By Outsourcing Them Live chat operators are an easy way to improve your…
May 8, 2022 Read more
Outsourcing
10 Eye-Opening Reasons to Outsource Customer Support
See why you need to outsource your customer support.
May 8, 2022 Read more
Uncategorized
The Relationship between Customer Service and Revenue
Understand the interesting relationship between customer service and revenue.
May 8, 2022 Read more